Hassle-free returns at Shah Flooring Ltd
Your satisfaction is our priority. At Shah Flooring Ltd, we aim to make returns simple and straightforward. This page outlines our return policy, ensuring you have a clear understanding of the process. We value your trust and are committed to providing excellent service every step of the way.
Our 30 day return policy
At Shah Flooring Ltd, we offer a 30 day return policy for eligible products. You may return items within 30 days of delivery for a full refund, provided they are unused, in their original condition, and in the original packaging. This ensures fairness and allows us to maintain the quality of our products for all customers.
Please note that certain items, such as installed flooring or opened products, may not be eligible for return. We encourage you to review the specific conditions below to understand if your purchase qualifies.
How to start a return
To initiate a return, please contact our customer service team with your order details. You can reach us via This Link. Our team will guide you through the return process, providing all necessary instructions and support.
We aim to make this process as smooth as possible. Please have your order number and details of the item you wish to return ready when you contact us. We are here to help every step of the way.
Reasons for returns and our commitment
We understand that customers may need to return flooring for various reasons, such as color mismatches, ordering errors, or changes in project plans. Whatever the reason, we are committed to addressing your concerns fairly and efficiently.
Our goal is to ensure you are completely satisfied with your purchase from Shah Flooring Ltd. If you have any questions or concerns about our return policy, please don't hesitate to contact us. We value your business and strive to provide a trustworthy and customer focused experience.